Kelly Hall

Senior Director, IT Business Relationship Management - Twinspires, Churchill Downs Incorporated

Kelly is a transformational technology executive with over 30 years of experience driving digital innovation and business transformation in the healthcare, insurance, gaming & entertainment industries. Currently serving as Senior Director of IT Business Relationship Management at Churchill Downs Incorporated, she leads strategic alignment between technology capabilities and business objectives for the Wagering Services and Solutions segment.

Her focus is on building collaborative relationships with business executives while spearheading integration initiatives for various standardization and expansion projects. She serves on the AI Governance Committee and is responsible for advancing IT strategy through aligned roadmaps, promoting corporate IT policies, managing stakeholder expectations, and consulting on third party technologies.

Throughout her career, Kelly has established herself as a thought leader in enterprise IT modernization, security governance, and process excellence. At Humana, a Fortune 40 healthcare organization serving over 20 million members, she spearheaded the development of an enterprise CMO (Vendor Management Office) that optimized technology investments while reducing annual costs. She also led the organization's "Cloud First" initiative, ensuring operational readiness for multi-cloud migration across AWS, GCP, and Microsoft Azure environments.

As Vice President and Chief Information Officer at Kentucky Farm Bureau Insurance, Kelly served on the Technology and Security Committee of the Board of Directors. Her comprehensive modernization of core insurance systems dramatically improved customer experience and operational efficiency, reducing claims resolution time by 40% while enhancing service delivery across all channels.

Earlier in her career at Baptist Health (KY & IN), she directed technology strategy for an eight-hospital healthcare system, implementing groundbreaking clinical solutions, core financial systems and execution of its first e-Business strategy.

Kelly holds master’s degrees in both Computer Resources Management and Human Resources Development from Webster University, and a bachelor’s degree in Business Communications from the University of Louisville. A respected voice in the technology community, she has served on numerous industry boards including the CIO Executive Council for CIO Magazine and as founding president of Bluegrass HIMSS (Healthcare Information Management Systems Society).

A frequent speaker on technology transformation, Kelly brings practical insights on how organizations can leverage emerging technologies to enhance customer experience, optimize operations, and drive strategic growth. Her presentations combine strategic vision with actionable frameworks that attendees can apply within their own organizations.