Kelly Hall
Senior Director, IT Business Relationship Management, Churchill Downs Incorporated
Kelly is a transformational technology executive with over 30 years of experience driving digital innovation and business transformation in the healthcare, insurance, gaming & entertainment industries. Currently serving as Senior Director of IT Business Relationship Management at Churchill Downs Incorporated, she leads strategic alignment between technology capabilities and business objectives for the Wagering Services and Solutions segment.
Her focus is on building collaborative relationships with business executives while spearheading integration initiatives for various standardization and expansion projects. She serves on the AI Governance Committee and is responsible for advancing IT strategy through aligned roadmaps, promoting corporate IT policies, managing stakeholder expectations, and consulting on third party technologies.
Throughout her career, Kelly has established herself as a thought leader in enterprise IT modernization, security governance, and process excellence. At Humana, a Fortune 40 healthcare organization serving over 20 million members, she spearheaded the development of an enterprise VMO (Vendor Management Office) that optimized technology investments while reducing annual costs. She also led the organization’s Cloud First Program ensuring operational readiness for multi-cloud migration across AWS, GCP, and Microsoft Azure environments.
As Vice President and Chief Information Officer at Kentucky Farm Bureau Insurance, Kelly served on the Technology and Security Committee of the Board of Directors. Her comprehensive modernization of core insurance systems dramatically improved customer experience and operational efficiency, reducing claims resolution time by 40% while enhancing service delivery across all channels.
Earlier in her career at Baptist Health (KY & IN), she directed technology strategy for an eight-hospital healthcare system, implementing groundbreaking clinical solutions, core financial systems and execution of its first e-Business strategy.
Kelly holds master’s degrees in both Computer Resources Management and Human Resources Development from Webster University, and a bachelor’s degree in Business Communications from the University of Louisville. A respected voice in the technology community, she has served on numerous industry boards including the CIO Executive Council for CIO Magazine and as founding president of Bluegrass HIMSS (Healthcare Information Management Systems Society).
A frequent speaker on technology transformation, Kelly brings practical insights on how organizations can leverage emerging technologies to enhance customer experience, optimize operations, and drive strategic growth. Her presentations combine strategic vision with actionable frameworks that attendees can apply within their own organizations.
UPCOMING TALK
IT Vendor Management – Optimize Spend, Improve Quality, Mitigate Risk
Vendor management is not just about cutting expenses. It involves risk mitigation, ensuring project success, and maintaining healthy vendor relationships to maximize the value of IT investments. Organizations must carefully balance vendor governance and strategic partnership management to ensure that they are neither overly reliant on vendors nor managing them in an adversarial manner.
KEY TAKEAWAYS
1. Performance Monitoring Approaches
Discover methods to track and ensure that vendors meet agreed-upon service levels and performance metrics through performance scorecards.
2. Budgeting and Cost Control Methods
Learn how to better forecast IT spending and prevent hidden or unexpected costs through better vendor contract oversight and renewal management.
3. Improved Vendor Relationship Management Techniques
Gain insight into how to foster collaborative, rather than adversarial, relationships with vendors.
4. Stronger Negotiation Skills
Understand how to negotiate contracts that ensure favorable terms and long-term value for your organization.
5. Performance Monitoring Tools
Discover methods to track and ensure that vendors meet agreed-upon service levels and performance metrics.
6. Budgeting and Cost Control Tactics
Learn how to better forecast IT spending and prevent hidden or unexpected costs through better vendor oversight.
7. Alignment with Business Goals
Understand how to ensure vendors are actively contributing to your organization’s strategic objectives.
8. A Framework for Building an Effective Vendor Management Strategy
Walk away with a foundational roadmap or checklist to begin enhancing or building your organization's vendor management approach.